Emotional Intelligence & Relational Skills for Success @ the Workplace

Emotional intelligence (EQ) is the ability to identify, use, understand, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. This ability also allows us to recognize and understand what others are experiencing emotionally. This recognition and understanding is, for the most part, a nonverbal process that informs thinking and influences how well you connect with others.

Why is emotional intelligence so important?

As we know, it’s not the smartest people that are the most successful or the most fulfilled in life. You probably know people who are academically brilliant and yet are socially inept and unsuccessful at work or in their personal relationships. Intellectual intelligence (IQ) isn’t enough on its own to be successful in life. Yes, your IQ can help you get into college, but it’s your emotional intelligence (EQ) that will help you manage the stress and emotions when facing your final exams. IQ and EQ exist in tandem and are most effective when they both are elevated and building off one another.


Emotional Intelligence & Relational Skills for Success @ the Workplace


Working well with others is a process that begins with emotional awareness and your ability to recognize and understand what other people are experiencing. By the end of this course, each participant will effectively develop additional social/emotional skills that will make your relationships more effective, fruitful and fulfilling.

  • Discover that good relationships start with an awareness of self – strengths & weaknesses;
  • Understand that people are the keys to your success – know how to relate & help them win
  • To recognize the value of Emotional Intelligence (E.I.) at the workplace.
  • To learn the four domains of E.I. and how it contributes to one’s success.
  • To identify the key attributes of an emotionally competent person.
  • To understand how emotions impact thinking and behaviours, and learn to manage them to your advantage.
  • To develop self and social awareness to better manage self and others.

This course is designed for everyone at all levels of interaction between staff, clients, colleagues and managers.

This two (2) day training programme is to be conducted from 9:00 am to 5:00 pm.

Program Descriptions

  • Definition and history of EI
  • Why it matters at the workplace
  • EI and Sun Tzu Art of War
  • EQ and IQ: When do we need them?
  • Emotions and its misconceptions
  • Emotions, thoughts and behaviours
  • Emotional immaturity and its impact on work performance
  • The EI framework for intrapersonal and interpersonal competence
  • Identifying the competencies in each domain
  • Impact of EI on business relationships
  • Attributes of emotionally intelligent people
  • The 5 Love Languages: Personalizing your approach with people for maximum impact
  •  Making Deposits & Withdrawals in relationships: Emotional Bank Account
  • Recognizing your current state and how they come about
  • Self-imposed limitations and their impact on your success
  • Recognizing and adopting EI-based value system
  • Understanding self-esteem and how it contributes to our emotional well-being
  • Self-esteem model and factors influencing our self-esteem
  • Managing self successfully
  • The Mirror Principle: Self awareness (Strengths, weaknesses)
  • Importance of trust
  • Techniques to build trust
  • Empathy
  • Life messages
  • The need for self-motivation
  • The power of optimism

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