Communication & Interpersonal Skills: Building Winning Relationships

 

Do you want to know how to make a positive impact on the people you meet?

Is relating to and communicating with customers and colleagues frustrating to you?

Would you like to know how to communicate & work better with your boss, team, colleagues and customers?

Or…

Perhaps you would like improve your interpersonal skills and experience fulfilling relationships?

 

Communication & Interpersonal Skills: Building Winning Relationships

 

Workshop Description:

“Be the person that you want others to become” ~Pam Lehtonen~

Two executives who are working on a project have a heated exchange of words and one of them storms off and mutters under her breath, “The world would be a perfect place if not for other people!”

Human relations can sometimes be very delicate and frustrating.

One of the reasons is because we are not born with a manual or a guidebook which others can read and understand what makes us tick so that they can get along well with us.

While some struggle with relationship issues in business and at work, others seem to thrive and sail along smoothly and profit from it.

Successful executives are those who seem to exude an air of confidence and are so at ease in their social and business interactions.

It is as if they knew the secret codes to every conversation and interaction they engage in that ensure a positive outcome.

These are the people who have high interpersonal intelligence and skills. The good news is that interpersonal skills can be learned and mastered.

This workshop provides a good foundation and grounding for executives who want to improve their interpersonal skills and to improve the quality of their professional and business interactions with customers, colleagues and management.

 

Intended Audience:

Senior Executives and managers, project team leaders and functional specialists who want to develop their skills in dealing successfully with customers and colleagues.

 

Workshop Objectives:

  • To enable participants to relate and connect well with people;
  • To provide an understanding of who they are and to identify their strengths and communication style;
  • To help participants understand how other people are different from them and thus, how to treat them.
  • To demonstrate how to give and receive feedback;
  • To discover ways to manage conflict & disagreements.

 

Workshop Content:

  • Introduction: Interpersonal Skills
  • First Impressions Count
  • Relate & Connect with People
  • Communicating Effectively
  • Self-Awareness: Understand & Know Yourself
  • How to Live in Your Strengths
  • Understanding Others (S,C,M,P)
  • Giving & Receiving Feedback
  • Managing Conflict & Difficult People
  • Case Studies

 

Workshop Methodology:

This informative and interactive workshop will be conducted with a good blend of instructions, discussions and role-plays.

 

Duration: 1 day

 

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