Project Management Series Overview | Facilitators | Registration & Payment | Schedule & Fees | Contact Us SELECT ONE OF THE PROJECT MANAGEMENT WORKSHOPS BELOW :: 4-Module: PROFESSIONAL CERTIFICATE IN PROJECT MANAGEMENT 5-Day Workshop: PMP® EXAMINATION PREPARATORY BOOT CAMP 1-Day Workshop: ESSENTIAL PROJECT MANAGEMENT 2-Day Workshop: PROJECT LEADERSHIP, TEAM DEVELOPMENT 2-Day Workshop: IT PROJECT MANAGEMENT 2-Day Workshop: MICROSOFT PROJECT MANAGEMENT 2003 2-Day Workshop: PROJECT RISK MANAGEMENT 2-Day Workshop: SUCCESSFUL PROJECT MANAGEMENT 3-Day Workshop: ICT PROJECT MANAGEMENT 3-Day Workshop: MANAGING MULTIPLE PROJECTS OF MULTIPLE PRIORITIES 3-Day Workshop: MANAGING PROJECTS IN OPG INDUSTRIES 3-Day Workshop: PROJECT MANAGEMENT 3-Day Workshop: PROJECT MANAGEMENT (includes Microsoft Project 2003) 3-Day Workshop: THE PROJECT MANAGEMENT FRAMEWORK 3-Day Workshop: PROJECT MANAGEMENT INTEGRATION & COMUNICATION 3-Day Workshop: PROJECT QUALITY MANAGEMENT 3-Day Workshop: PROJECT RISK AND COST MANAGEMENT 5-Day Workshop: SUCCESSFUL PROJECT MANAGEMENT FACILITATOR PROFILES Select one 3-DAY ICT PROJECT MANAGEMENT Suitable for participants who have some ICT project management knowledge Course Overview This course is intended for managers and executives in ICT technical (e.g. engineering, technical support, consulting) who need to acquire a high competency in ICT project management, project control and documentation tools and processes. The entire course content is compliant with the standard Project Management Body of Knowledge (PMBOK) of the Project Management Institute (USA). One of the objectives of this course is for participants to appreciate and enforce project management (suitable for participants from ICT and non-ICT backgrounds) as a system of procedures and controls that can regulate and stabilize project controls, through the use of the right project management methodology, tools and techniques. A demonstration of a Project Management Information System (PROMISE) is included, and sufficient information is provided in discussions on how to set up a Project Management Office. This project management course is carefully designed to provide the best mix of experience, theory and practice in an adult-learning environment. Formal presentations will be brief and used mainly to introduce key concepts and significant elements of project management.  Emphasis is on real case studies, and practical applications through “hands-on” action learning. Project management planning using Microsoft Project will be shown to reinforce the learning (participants may bring their PCs with MS Project although this is not necessary). Throughout the course will require a high level of participation and team involvement. Maximum opportunities will be given to participants to inject their own examples and issues into the course and continually relate the material to their own contexts. Participants are encouraged to bring their ICT projects to the session. The use of project management software and techniques will be used to help participants better understand project management concepts. Project management documentation such as templates, forms and checklists are provided in the course material, and are downloadable online; and the participant may freely use or modify them for use in his/her organisation. GO TO TOP Objectives Instilling Project Management lifecycle, methodology and terminologies, and making it the backbone of any IT project organization. Clarifying the roles of senior management, project manager, team members and suppliers. Understanding stakeholder influences and resolving conflicts in a project. Conducting systematic and structured project scoping, scheduling and costing. Understanding why and how project feasibility studies are conducted. Making accurate task duration and cost estimations for various ICT cost components, even when using uncertain information - determining worst-case, best case and most likely case for task/project durations, and costs. Identifying and determining performance metrics for project tracking in an ICT project. Tracking project progress and making project reports – using network, milestone and Gantt chart diagramming. Appreciating MS Project for planning, scheduling and tracking project progress. Using Earned Value Management technique to analyze schedule and cost management performance of a project. Establishing a Project Management Office (PMO) and its roles. Simulating project risks and uncertainties using the Monte-Carlo technique. At the end of the course, participants will be able to: Have comprehensive understanding of the various processes of ICT project management. Have comprehensive application knowledge about the Project Management Body of Knowledge (PMBOK). Have an advanced set of project management tools and techniques for immediate ICT project application at the workplace. Participants will have a ready set of working templates, forms and checklists relevant for use in projects at their place of work. GO TO TOP Detailed Course Outline DAY 1 PROJECT MANAGEMENT BACKGROUND The need for project management knowledge and standard. What are projects, phases, and project lifecycles? The project management life cycle – initiating, planning, executing, monitoring and controlling, and closing phases. Who are my project stakeholders? Project stakeholder conflicts of interest, and how to resolve them. The time-cost-quality triangle of constraints (triple constraints). Setting project objectives and requirements using the S.M.A.R.T. approach. Organizational structure influences on projects – functional, matrix and projectized hierarchies. The project hierarchy, roles and responsibilities among stakeholders – customer, sponsor, performing organization, project manager, team members, etc. Assembling the team and how to profile/select your project manager and team members. Project team anxieties and how to address them. Why and how do ICT projects fail? Soft-Skills: Project management leadership styles, types of power, motivation, team development. INITIATING PHASE Developing the Project Charter. Activity: creating a Project Charter. Project feasibility (technical) and cost-benefit analysis (financial) - Benefit-Cost ratio, Present Value, Net Present Value, Payback Period, and Return On Investment. Determining initial project cost estimates (order-of-magnitude/top-down/budget estimation techniques) for project cost-benefit analysis. ICT cost dynamics and cost compounding. Estimating ICT resource cost components with a checklist. ICT project cost recovery. GO TO TOP DAY 2 PLANNING PHASE Developing a Work Breakdown Structure (WBS) from the project scope requirements. Activity: constructing a WBS. Develop a Task List from the WBS. Activity: constructing a Task List. Detailing resources and cost listings – human, material, facility, equipment, etc.; resource effort, quantities and costs. Software development cost estimating technique – COCOMO Activity: creating a Resource Requirements list. Task sequencing using network diagramming technique. Assigning task duration and predecessors, and work estimating. Identifying controllable costs – direct and indirect costs. Scheduling the project using the Milestone diagram and Gantt chart. Fine-tuning the Gantt chart with leading and lagging, and various project duration reduction strategies. Understanding the critical tasks, non-critical tasks, and their role in the Critical Path Method (CPM). Using bottom-up estimates for scheduling and cost control. Assigning responsibilities to the Responsibility Assignment Matrix (RAM). Planning for project risks – risk identification, assessment, and responses. Activity: risk management planning. Risk management simulation using Monte-Carlo technique. Planning for risk with contingency (risk management plan and risk management strategies). Identifying critical resources influencing project duration and costs – using Monte-Carlo simulation and Tornado Diagramming technique. Procurement planning – contract types, RFQ, RFP, solicitation, purchase, and award. DAY 3 EXECUTING PHASE Executing the project plan, and tracking project schedule progress using the Gantt Chart. Activity: Using project management software to track project progress. Activity: Gantt charting and measuring project progress. Tracking schedule and cost (expenditures) using Earned Value Management (EVM) technique. Activity: EVM Game. Performance reporting using EVM technique. Activity: EVM reporting. Responding to project risks (executing risk responses, monitor and control the execution of the responses). Work-around risk responses (for risks unidentified in risk management plan). MONITORING & CONTROLLING PHASE The change control system – change request, change control board, change impact assessment approve/disapprove, change implementation schedule, and updating configuration documents. Control schedule and cost variances against baselines by using EVM technique. Quality control tools and techniques. The quality cost categories. CLOSING PHASE Administrative close-out checklist - product verification (formal acceptance and handover sign-offs), closing project books, post-mortem, documenting lessons learned, archiving project documents, disbanding, rewarding and thanking the team. Contract close-out administration checklist - final scope verification of supplier deliverables (as per contract), document lessons learned, closing the contract, and thanking the supplier. Service-Level considerations – planning and preparing Service Level Agreement (SLA), process flow and checklist. ICT Project Case Studies 1. Mobile Field Sales Force Automation using PDA & GPRS wireless technology. 2. Capability Maturity Model for an ICT Systems Integration or Software Development Company. 3. Web-Enabled Project Management Information System. 4. Real Cases (Stories) on Challenges: System deployment and change management, change of user groups and effect on project, a new project manager facing difficulties to get team support and loyalty, project managers being treated like project administrators by the CEO, and many others. 5. Situational ICT project cases (similar to the PMP examination questioning format). Who Can Benefit Managers and executives who are directly involved in planning and implementation of any kind of ICT projects, and those requiring an advance set of tools to assist in cost estimation, cost tracking, procurement, contract, risk assessment and management, quality control and scope verification. GO TO TOP ESSENTIAL INFORMATION (requires Acrobat Reader) + Download KMDC Project Management Registration Form HERE + Download Authorisation Form for Credit Card Payment HERE + Download KMDC Programme Calendar 2008 (July - December) HERE + Download PJ DAMANSARA UPTOWN (Uptown Conference Centre) LOCATION MAP HERE + Download Instructions on Using SMS for Chekcing Information & Enrolment HERE MORE Project Management Workshop - In-House Training / Public Programmes + 1-Day Workshop: ESSENTIAL PROJECT MANAGEMENT + 2-Day Workshop: PROJECT LEADERSHIP, TEAM DEVELOPMENT, DECISION-MAKING AND COMMUNICATING + 2-Day Workshop: IT PROJECT MANAGEMENT + 2-Day Workshop: MICROSOFT PROJECT MANAGEMENT 2003 + 2-Day Workshop: PROJECT RISK MANAGEMENT + 2-Day Workshop: SUCCESSFUL PROJECT MANAGEMENT + 3-Day Workshop: ICT PROJECT MANAGEMENT + 3-Day Workshop: MANAGING MULTIPLE PROJECTS OF MULTIPLE PRIORITIES + 3-DAY Workshop: MANAGING PROJECTS IN OPG INDUSTRIES + 3-Day Workshop: PROJECT MANAGEMENT (includes MICROSOFT PROJECT 2003) + 3-Day Workshop: PROJECT MANAGEMENT + 3-Day Workshop: THE PROJECT MANAGEMENT FRAMEWORK + 3-Day Workshop: PROJECT MANAGEMENT INTEGRATION AND COMUNICATION + 3-Day Workshop: PROJECT QUALITY MANAGEMENT + 3-Day Workshop: PROJECT RISK AND COST MANAGEMENT + 5-Day Workshop: SUCCESSFUL PROJECT MANAGEMENT + 5-Day Workshop: PROJECT MANAGEMENT PROFESSIONAL (PMP®) EXAMINATION PREPARATORY BOOT CAMP

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