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Innovative Strategic Business Management Series
| Download a print friendly version HERE (requires Acrobat Reader) |
| Course Title |
LEADING ORGANISATIONAL CHANGE |
| Course Code |
LOC |
| Date |
May 21-22 , 2008 |
Course fee: RM2000 per pax |
| Course Overview |
The seminar will enable managers and leaders to address the changes needed as well as the process and implementation of change. The seminar also emphasizes on the tools, frameworks, ideas and case studies to help you to lead change initiatives effectively.
|
| Target Audience |
Managing Directors,
Senior Management Members, Heads of Departments, Business Owners, Entrepreneurs,Working Professionals |
Selected Session Topics |
- Setting the agenda for change
- Understanding change
- How to implement change successfully?
- The change process – What it involves?
-
Measuring and evaluating change
- Applicable change process model
- Change model that successful companies use
|
| Key Take-Away |
- Understanding the change process
- Identify the options for organizational change
- Identify your own leadership approach to change
- Develop knowledge of the strategic, organizational and personal challenges of a successful change
- Identify ways people resist change and plan management actions to lessen resistance
- Discuss the tools, frameworks and concepts of change and learn how to lead the development of an effective change process
|
| The Trainer |
Joanne Hee has more than twelve years of hands-on experience in human resource development and training of leaders, professionals, managers and CEOs from numerous Multinational Companies and local conglomerates. |
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| Course Title |
INNOVATION AND CREATIVE THINKING WORKSHOP |
| Course Code |
ICTW |
| Date |
Auugust 27 & 28, 2008 |
Course fee: RM2000 per pax |
| Course Overview |
Consider these scenarios:
- You are in the midst of an important project when you encountered a tough problem, don’t you wish you can generate a few ideas to resolve the situation?
- Your current process is inefficient and obsolete; your boss wants you to find a better way. How are you going to find new ideas to improve it?
- Recession is round the corner. You need to think of various ways to reduce cost and improve profit margin.
- Your major customer expresses the need for a unique solution and looks upon you to help him create it. How are you going to think out-of-the-box to help your customer?
If these scenarios are familiar and close to your heart, then this workshop is for you.
All of us are born creative. You can rediscover your creative thinking mind through our fun and interactive workshop.
This interactive workshop will be conducted with a good blend of instruction, problem brainstorming, discussions and games. Participants are encouraged to bring their real-life problems to the class for discussions and ideas generation. |
| Target Audience |
This workshop is suitable for anyone who seeks better and faster ways of resolving problems and/or optimizing opportunities. There is no pre-requisites for this workshop
|
Selected Session Topics |
- Introduction to creativity and
Innovation
- Ideas Trap
- Are Facts really facts?
- The innovative Mindset
- Creative Problem Solving
- Divergent methodology and
tools
- Convergent methodology and
tools
- Solving real life problems
- How to present your ideas
|
| Key Take-Away |
At the end of this workshop, the participants will learn:
- What is creativity and innovation;
- Different techniques to solve problems;
- Tools and methodology to generate ideas;
- How to avoid Ideas Trap;
- Think out of your box;
- How to select the best ideas;
- To best present their ideas to their management.
|
| The Trainer |
Lee Kwan Leong. Kwan Leong was a legal practitioner/head of legal department. His passion for helping people to grow and improve led him onto the path of training and consulting. Kwan Leong brings his wealth of experience in solving clients’ problems creatively (people management and sales) into the workshops. |
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|
| Course Title |
COMMUNICATION WITH CONFIDENCE - HOW TO INFLUENCE & WIN WITH PEOPLE |
| Course Code |
CCHIWP |
| Date |
October 15 & 16, 2008 |
Course fee: RM2500 per pax |
| Course Overview |
Apart from having the right attitude, effective people skills and an ability to get along well with staff, co-workers, customers and management are keys to a manager’s success at work and in business.
An in-depth knowledge and understanding of yourself and the personalities of the people you work with will definitely make life easier and more meaningful for you, not to mention higher success in sales, improved teamwork and in getting promoted…resulting in more income & job satisfaction for you.
This course forms the foundation of understanding yourself and understanding others. It aims to explain the ‘mystery’ of human behaviour, enabling you to make sense of the often complex nature of everyday relationships.
This informative and interactive workshop will be conducted with a good blend of instructions, discussions and role-plays. |
| Target Audience |
General Managers, Customer Service Managers, Helpdesk Managers, Operations Managers, Quality Managers and all service-related managers and supervisors.
|
Selected Session Topics |
- Introduction : Effective
Communication
- Understanding Yourself
- Identifying The personalities
- Understanding Others
- Managing People & Getting
Along
- Making it work for you
- Being a Solution Focused
manager
- Being the leader others want
to follow
- Case studies
|
| Key Take-Away |
The main objectives of this workshop are:
- To create awareness of one’s personality, one’s strengths & weaknesses;
- To provide an understanding of the four personality types and how to relate effectively with each type;
- To enhance communication & relational skills with team members, management and customers, thereby improving relationships;
- To provide an opportunity for participants to change their perspective from “this is how I am, understand me” to “this is how he/she is, understand him/her”, thus transforming relationships;
- To be solution focused when helping staff to carry out their tasks.
|
| The Trainer |
Angeline Yong. Angeline was the HP Country Manager, Education, before her involvement with Everest Innovation. |
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| Course Title |
ORGANISATIONAL INNOVATION FOR MANAGER WORKSHOP |
| Course Code |
OIMW |
| Date |
Oct 23-24, 2008 |
Course fee: RM2500 per pax |
| Course Overview |
The world is not short of opportunities for you to dramatically grow your orders, or to reduce cost or to improve your customer satisfaction. It is simply short of ideas to do so. This course will equip you and your team with the break-through ideas you need to bring to your team to leap ahead of your competitors.
This interactive workshop will be conducted with a good blend of instruction, discussions and role-plays. Participants are encouraged to bring their real-life goals, dreams and problems to the class for discussions and ideas generation. |
| Target Audience |
General management, CEO of startups companies, Managers, corporate planners, sales and marketing managers, business managers and anyone who Believe in Achieving Greatness, to Reinvent, to Think-Out-Of-The-Box and to Quantum Leap Competitors. |
Selected Session Topics |
- Everest Challenge
- Captivating Dream
- Are facts really facts?
- Doing Things beyond logic
- Ideas Creation: SCAMPER
- Innovative Leadership
vs traditional leadership
- Convergent
Techniques: Sorting out
the million $ ideas
- Incubation
|
| Key Take-Away |
The main objectives of this workshop are to help the participants to:
- “Break out of the box”, innovate and reinvent; in thoughts, dreams and actions;
- Re-define the ways to achieve their goals;
- Build a desire to make things happen;
- See the world in a different light;
- Generate tons of ideas through unique break-through thinking;
- Identify and zoom-in on a few practical and most valuable ideas;
- To harness the strengths of the entire team to come up with the solutions
|
| The Trainer |
Lee Kwan Leong. Kwan Leong was a legal practitioner/head of legal department. His passion for helping people to grow and improve led him onto the path of training and consulting. Kwan Leong brings his wealth of experience in solving clients’ problems creatively (people management and sales) into the workshops. |
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| Course Title |
INTERPERSONAL SKILLS - BUILDING WINNING RELATIONSHIP WORKSHOP |
| Course Code |
ISBWRW |
| Date |
November 11-12, 2008 |
Course Fee: RM2000 per pax |
| Course Overview |
This 2-day workshop provides a good foundation and grounding for executives who want to improve their interpersonal skills and to improve the quality of their professional and business interactions with customers, colleagues and management.
This informative and interactive workshop will be conducted with a good blend of instructions, discussions and role-plays. |
| Target Audience |
Executives and non-executive staff, project team members and functional specialists who want to develop their skills in dealing successfully with customers and colleagues. |
Selected Session Topics |
- Introduction : Interpersonal
Skills
- First Impressions Count
- Relate & Connect with
people
- Communicating Effectively
- Understand yourself
- Identify your strengths
- Understanding others
- Think Solutions
- Giving & Receiving feedback
- Managing Conflict & Difficult
people
|
| Key Take-Away |
The main objectives of this workshop are:
- To enable participants to relate and connect well with people;
- To provide an understanding of who they are and to identify their strengths and communication style;
- To help participants understand how other people are different from them and thus, how to treat them;
- To demonstrate how to give and receive feedback;
- To discover ways to manage conflict & disagreements.
|
| The Trainer |
Angeline Yong. Angeline was the HP Country Manager, Education, before her involvement with Everest Innovation. |
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| Course Title |
ORGANIZATIONAL TEAMWORK MANAGEMENT GAME |
| Course Code |
OTMG |
(in collaboration with Everest Innovations Sdn. Bhd.) |
| Date |
TBA |
Course fee: RM2000 per pax |
| Course Overview |
Every day our organization handles hundreds, perhaps, thousands of customers who purchase our products or engage our services. As we service our customers, each transaction is processed by and is routed through several departments and through the hands of numerous staff.
As you walked down the customer area, you noticed queues being formed and are building up at the front counter. You noticed that some customers are getting restless and found that they have been waiting for several hours.
Passing the front desk, you strolled into the technical support department and the escalation department. You noticed that the engineers in these departments seem to have lesser workload and, in fact, some of them are freed enough to do some non-customer related activities.
Back in your office, the following thoughts cloud your mind:
- How to increase the operational efficiency of your organization?
- How to shorten the customer’s queue and improve the quality of services to your customers?
- What should you do to rectify the imbalance of workload between the departments
- How can you design processes, which traverse the various departments, more efficiently?
Your sales manager excitedly burst into your office interrupted your thoughts. He was delighted to announced that he has just won a mission critical deal which will give the organization much higher revenue and profitability. While you are equally excited with this deal, you are worried about a condition stating that if the organization missed the agreed response time, you will have to pay penalty to the customer.
- How are you going to structure your processes to capture this higher revenue, higher profitability market? |
| Workshop Methodology |
This exciting and highly interactive workshop will be conducted with a good blend of instructions, simulation gaming, discussions and brainstorming. Participants will assume the role of one of the departmental manager in a service organization and make decisions pertaining the processes and resources required to service the customers. |
| Target Audience |
General Managers, Customer Service Managers, Helpdesk Managers, Operations Managers, Quality Managers and all service-related managers and supervisors.
Pre-requisites
Participants with a few years of experience in the supervisory / management position will be able to appreciate this course fully. |
Selected Session Topics |
- Introduction to Bike Management Game
- Roles and Responsibilities
- Round 1: Departmental Effectiveness
- Round 2: Organizational Efficiency
- Introduction to System Thinking
- Round 3: Handling of Mission Critical Customers
- Experience Sharing
- Understanding the financial impact of delivery versus customer satisfaction.
|
| Key Take-Away |
At the end of this workshop, the participants will learn:
- Understand the effect of processes and organizational teamwork on the customer’s experience
- Experience the pressure, the tension and the pleasure of satisfying the customers
- Understand how processes and workflow influence the service rendered to the customer
- Understand the impact of organizational structure on your service to the customer
- Be able to make decisions pertaining to resources, processes, finance and manpower in real time and experience the impact of your decisions and changes to customer service and their queue time.
|
| The Trainer |
Lee Kwan Leong. Kwan Leong was a legal practitioner/head of legal department. His passion for helping people to grow and improve led him onto the path of training and consulting. Kwan Leong brings his wealth of experience in solving clients’ problems creatively (people management and sales) into the workshops. |
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| Download a print friendly version HERE (requires Acrobat Reader) |
| Course Title |
LEADING ORGANISATIONAL CHANGE |
| Course Code |
LOC |
| Date |
May 21-22 , 2008 |
Course fee: RM2000 per pax |
| Course Overview |
The seminar will enable managers and leaders to address the changes needed as well as the process and implementation of change. The seminar also emphasizes on the tools, frameworks, ideas and case studies to help you to lead change initiatives effectively.
|
| Target Audience |
Managing Directors,
Senior Management Members, Heads of Departments, Business Owners, Entrepreneurs,Working Professionals
|
Selected Session Topics |
- Setting the agenda for change
- Understanding change
- How to implement change successfully?
- The change process – What it involves?
- Measuring and evaluating change
- Applicable change process model
- Change model that successful companies use
|
| Key Take-Away |
- Understanding the change process
- Identify the options for organizational change
- Identify your own leadership approach to change
- Develop knowledge of the strategic, organizational and personal challenges of a successful change
- Identify ways people resist change and plan management actions to lessen resistance
- Discuss the tools, frameworks and concepts of change and learn how to lead the development of an effective change process
|
| The Trainer |
Joanne Hee has more than twelve years of hands-on experience in human resource development and training of leaders, professionals, managers and CEOs from numerous Multinational Companies and local conglomerates. |
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