Getting to YES: Negotiation, Influencing & Communication Skills

Getting to YES: Negotiation, Influencing & Communication Skills
“Getting to YES” is a program designed for executives and managers who need to polish and improve their confidence and communication skills by improving their negotiation and influencing skills with internal and external customers, vendors, and suppliers in their day to day operations.


August 8, 2019


August 8, 2019


Level 3, Admin Block, KDU Glenmarie Campus,   View map

Getting to YES: Negotiation, Influencing & Communication Skills


Program Overview

HRDF Claimable under SBL & SBL-Khas Scheme“Getting to YES” is a program designed for executives and managers who need to polish and improve their confidence and communication skills by improving their negotiation and influencing skills with internal and external customers, vendors, and suppliers in their day to day operations.

Whether the task includes negotiating for better terms, extending datelines or even getting buy-in during meetings, every executive can improve his/her effectiveness by increasing personal confidence, assertiveness and influencing skills.

Often, the challenge is to delicately and professionally manage expectations of the other party while remaining focused on one’s personal objectives and outcome in order to get to Yes and to go for Win-Win.

“Win-Win Negotiations are based on trust, understanding, respect and ethics.”


The key is about:

  • Knowing what the other party wants and what is important to him/her;
  • Knowing what you want and need to do for a win-win solution;
  • Managing the other party’s expectations;
  • Developing self-confidence & knowing how to influence the outcome;
  • Adopting a Solution-Focus habit and mindset.


Who Should Attend

Executives, senior executives, managers & anyone who needs to develop the skill and confidence to negotiate, influence and persuade others to collaborate and get results.


Workshop Objectives

  • Overcome the fear of negotiation;
  • Practice influencing others to say ‘Yes’ through applying the Science of Persuasion;
  • Experience the power and impact of emotions in persuasion;
  • Anchor yourself in ethical and professional way of achieving a win-win solution;
  • Polish your assertive communication skill in order get results & improve self-confidence!


Workshop Content:

  • Communication skills which get you results
  • Communication Skill in Negotiation
  • Influencing Skill
  • Tips & Techniques to build self-confidence and to get to Yes:
  • Going for Win-Win: Developing a Solution Focus habit and mindset
  • Application, Exercises, Tools


Workshop Methodology

This interactive workshop will be conducted with a good blend of hands-on practice, simulatios, games & relevant exercises.


Trainer: Angeline Yong

Angeline YongEXPERIENCE Angeline Yong has 18 years of corporate working experience across different industries such as education, information technology, FMCG (Fast Moving Consumable Goods) and talent development, training and coaching. Over the years, Angeline has worked on various roles ranging from Sales, Operations to Business Development to Country Manager to Business Owner.
She has trained thousands of professionals and executives and coached many managers. She enjoys the process of engaging, coaching and guiding managers and leaders alike in different roles to grow from good to great.
Her training and coaching work has taken her beyond Malaysia to South East Asia.
Many leaders Angeline trained and coached have benefited from having journeyed with her. The success stories of some of these engagements are documented in the book “Success, Money & Passion: Finding the Perfect Balance at Work” by Daniel Lee & Angeline Yong and published by Advantage Quest Publications.
Angeline has been fortunate and blessed to work on with her business partner, Lee Kwan Leong have produced measurable results and generated significant Return on Investment (ROI) and Return on Expectations (ROE) for their clients. One of the key success factors of these projects and work is due to Angeline’s ability to connect, relate with and develop a mutually trusting relationship with her clients.

QUALIFICATIONS Angeline is a Certified Personality Plus trainer and she is one of only six Certified Instructors in Malaysia by Class Services in the US.
She was trained and certified in the United States of America by Florence Littauer, best-selling author of “Personality Plus” (which has sold more than one million copies and translated into 14 languages), and one of the most sought after speakers internationally.
Angeline is also a Certified Behavioural Consultant by the Institute of Motivational Living (USA) for the DISC Personality System.
Realizing the importance of the need to help leaders and managers alike develop the core competencies needed to be
Emotionally Intelligent professionals, Angeline has also undertaken the Six Seconds Global Emotional Intelligence
Practitioner Certification.
Academically, Angeline has a Bachelor’s Degree in Education (Teaching of English as a Second language or TESL) from the University of Malaya.


Date, Time & Duration:

Thursday, August 8, 2019,    Time: 9:00am to 5:00pm 



KDU University College Utropolis Campus, Glenmarie,

Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam, Selangor.

Location map HERE                          GPS Coordinates:  3.092604, 101.559762


Fee (HRDF Claimable):

RM954 nett per participant


Register NOW!

Download Application Form CLICK HERE.

Submit your form with proof of payment or company’s letter of undertaking to KMDC:, or Fax: 603 5565 0797, or Whatsapp: 012 3989 9030

KMDC’s RHB Bank Account Number: 212 349 000 543 53 (KDU Management Development Centre Sdn. Bhd.)


In-House Customised Workshop:

All our training programmes can be customised and offered as 1-day or 2-Day In-House Training Workshop. To inquire, call: 03- 5565 0793/0799 or email:



Contact Us

Email:, FAX: +603 5565 0797
Telephone: +603 5565 0799, +603 5565 0798, +6012 398 9030

Address: KDU Management Development Centre Sdn. Bhd. (KMDC)
KMDC Office, Level 3, Admin. Block,
KDU University College Utropolis Glenmarie Campus
Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam
Selangor Darul Ehsan, Malaysia.


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