EQ for Leadership Effectiveness
The Business Case for developing emotionally intelligent leaders:
“Numerous studies explore the financial implication of emotional intelligence; particularly how higher EQ leaders produce more powerful business results. One such study tested 186 executives on EQ and compared their scores with their company’s profitability; leaders who scored higher in key aspects of emotional intelligence (including empathy and accurate self-awareness) were more likely to be highly profitable.”
“Managers high in emotional intelligence outperformed others in terms of increased guest satisfaction, lower turnover, and 34% greater profit growth”
“…higher EQ scores predict higher performance in ethics”
“the positive mood of the leader positively influenced group members at both the individual and collective level”
“project managers… with higher EQ linked to improved teamwork and more effective handling of conflict”
“leaders who created more positive climate had more revenue as well as increased growth”
Who Should Attend
Team Leaders & Managers
The objectives of this workshop are:
- To understand the elements of emotional intelligence & recognize its value to personal & organizational effectiveness;
- Know how feelings and emotions affect performance;
- To learn and apply tools to increase personal awareness;
- To explore and apply tools to improve feedback and coaching skills for staff development;
- Know how to connect more effectively with team members & communicate to promote collaboration.
- Leading with EQ
- Understand how emotion impacts personal & organizational effectiveness
- The EQ Model – the framework for success
- Developing staff on the 8 key EQ competencies
- Know Yourself
- Choose Yourself
- Give Yourself
- Communication & Feedback Skills for Leaders to engage and connect with team members and subordinates;
- Coaching Skills for Leaders – how to coach staff to develop and improve on their EQ
- Action Plan & Next Steps
This highly practical, fun and interactive workshop will be conducted with a good blend of instructions, discussions and roleplays.
Trainer: Angeline Yong
EXPERIENCE Angeline Yong has 18 years of corporate working experience across different industries such as education, information technology, FMCG (Fast Moving Consumable Goods) and talent development, training and coaching. Over the years, Angeline has worked on various roles ranging from Sales, Operations to Business Development to Country Manager to Business Owner.
She has trained thousands of professionals and executives and coached many managers. She enjoys the process of engaging, coaching and guiding managers and leaders alike in different roles to grow from good to great.
Her training and coaching work has taken her beyond Malaysia to South East Asia.
Many leaders Angeline trained and coached have benefited from having journeyed with her. The success stories of some of these engagements are documented in the book “Success, Money & Passion: Finding the Perfect Balance at Work” by Daniel Lee & Angeline Yong and published by Advantage Quest Publications.
Angeline has been fortunate and blessed to work on with her business partner, Lee Kwan Leong have produced measurable results and generated significant Return on Investment (ROI) and Return on Expectations (ROE) for their clients. One of the key success factors of these projects and work is due to Angeline’s ability to connect, relate with and develop a mutually trusting relationship with her clients.
QUALIFICATIONS Angeline is a Certified Personality Plus trainer and she is one of only six Certified Instructors in Malaysia by Class Services in the US.
She was trained and certified in the United States of America by Florence Littauer, best-selling author of “Personality Plus” (which has sold more than one million copies and translated into 14 languages), and one of the most sought after speakers internationally.
Angeline is also a Certified Behavioural Consultant by the Institute of Motivational Living (USA) for the DISC Personality System.
Realizing the importance of the need to help leaders and managers alike develop the core competencies needed to be
Emotionally Intelligent professionals, Angeline has also undertaken the Six Seconds Global Emotional Intelligence
Academically, Angeline has a Bachelor’s Degree in Education (Teaching of English as a Second language or TESL) from the University of Malaya.
Date, Time & Duration:
Friday, October 18, 2019, Time: 9:00am to 5:00pm
KDU University College Utropolis Campus, Glenmarie,
Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam, Selangor.
Location map HERE GPS Coordinates: 3.092604, 101.559762
Fee (HRDF Claimable):
RM954 nett per participant
Submit your form with proof of payment or company’s letter of undertaking to KMDC: firstname.lastname@example.org, or Fax: 603 5565 0797, or Whatsapp: 012 3989 9030
KMDC’s RHB Bank Account Number: 212 349 000 543 53 (KDU Management Development Centre Sdn. Bhd.)
In-House Customised Workshop:
All our training programmes can be customised and offered as 1-day or 2-Day In-House Training Workshop. To inquire, call: 03- 5565 0793/0799 or email: email@example.com
Take Action NOW!Sign Up NOW! Download Application Form HERE