EQ has twice the power of IQ to predict performance. EQ is also a better predictor than employee skill, knowledge, or expertise. Emotional Intelligence (EQ) is the ability to use emotions effectively.
Countless studies and research over the last 20 years have all been pointing to the importance of EQ development in
employees and how this has a direct impact on results, performance, quality of relationships, customer retention and
superior leadership performance.
Leading global organizations such as PepsiCo, FedEx, HSBC, the US Air Force and countless other organizations are
turning to the science of EQ as part of their human capital strategy!
This increasing emphasis on the role of EQ in business and talent development is evident when you do a search for “Emotional Intelligence” on Google which returned 30 million hits.
In a survey conducted with leaders, when asked what were the top issues they face at work, leaders responded with the following:-
• 76% are people/relational issues and
• 24% on finance/technical issues
Among the 135 leaders surveyed, a massive 89% identified EQ as ‘highly important’ or ‘essential’ to meeting their organization’s top challenges.
As business environments become more complex and we need to constantly adapt to thrive we need to hire right, nurture and develop the EQ of our precious talents in order to lead and succeed in the game.
EQ for Personal Change & Breakthrough Success
This 1-Day workshop covers the foundation and the essentials of developing employees’ emotional intelligence.
The objectives of this workshop are:-
1. To define emotional intelligence & recognize its value to personal & organizational effectiveness;
2. To learn and apply tools to increase personal awareness;
3. To explore and apply tools to improve self-management and make better decisions;
4. To discover, define & pursue a deeper sense of purpose or goals to experience a sustainable level of self-motivation & ability to adapt to change.
• Introduction to EQ and its benefits
• Understand how emotion impacts personal & organizational effectiveness
• The EQ Model – the framework for success
• Developing 8 key competencies
• Know Yourself:
o Enhance Emotional Literacy
o Recognize Patterns
• Choose Yourself:
o Consequential Thinking
o Navigate Emotions
o Intrinsic Motivation
• Give Yourself:
o Increase Empathy
o Pursue Noble Goals
• Developing & applying a plan to put EQ into action
This highly practical, fun and interactive workshop will be conducted with a good blend of instructions, discussions and roleplays.
Workshop Duration: 1 Day
Who should attend:
All levels of staff
Trainer: Angeline Yong
EXPERIENCE Angeline Yong has 18 years of corporate working experience across different industries such as education, information technology, FMCG (Fast Moving Consumable Goods) and talent development, training and coaching. Over the years, Angeline has worked on various roles ranging from Sales, Operations to Business Development to Country Manager to Business Owner.
She has trained thousands of professionals and executives and coached many managers. She enjoys the process of engaging, coaching and guiding managers and leaders alike in different roles to grow from good to great.
Her training and coaching work has taken her beyond Malaysia to South East Asia.
Many leaders Angeline trained and coached have benefited from having journeyed with her. The success stories of some of these engagements are documented in the book “Success, Money & Passion: Finding the Perfect Balance at Work” by Daniel Lee & Angeline Yong and published by Advantage Quest Publications.
Angeline has been fortunate and blessed to work on with her business partner, Lee Kwan Leong have produced measurable results and generated significant Return on Investment (ROI) and Return on Expectations (ROE) for their clients. One of the key success factors of these projects and work is due to Angeline’s ability to connect, relate with and develop a mutually trusting relationship with her clients.
QUALIFICATIONS Angeline is a Certified Personality Plus trainer and she is one of only six Certified Instructors in Malaysia by Class Services in the US.
She was trained and certified in the United States of America by Florence Littauer, best-selling author of “Personality Plus” (which has sold more than one million copies and translated into 14 languages), and one of the most sought after speakers internationally.
Angeline is also a Certified Behavioural Consultant by the Institute of Motivational Living (USA) for the DISC Personality System.
Realizing the importance of the need to help leaders and managers alike develop the core competencies needed to be
Emotionally Intelligent professionals, Angeline has also undertaken the Six Seconds Global Emotional Intelligence
Academically, Angeline has a Bachelor’s Degree in Education (Teaching of English as a Second language or TESL) from the University of Malaya.
Date, Time & Duration:
Next session: To be Advised, Time: 9:00am to 5:00pm
KDU University College Utropolis Campus, Glenmarie,
Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam, Selangor.
Location map HERE GPS Coordinates: 3.092604, 101.559762
Fee (HRDF Claimable):
RM954 nett per participant
Submit your form with proof of payment or company’s letter of undertaking to KMDC: firstname.lastname@example.org, Fax: 603 5565 0797, Whatsapp: 012 398 9030
KMDC’s RHB Bank Account Number: 212 349 000 543 53 (KDU Management Development Centre Sdn. Bhd.)
In-House Customised Workshop:
All our training programmes can be customised and offered as 1-day or 2-Day In-House Training Workshop. To inquire, call: 03- 5565 0793/0798 or email: email@example.com
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