Effective Problem Solving Skills

Effective Problem Solving Skills
Problem solving skills is a necessary competency that every executive and manager needs. The art of problem solving can be learnt and cultivated. Problem solving requires two distinct types of mental skills, namely, analytical and creative. Analytical or logical thinking includes skills such as ordering, comparing, contrasting, evaluating and selecting, whereas, creative thinking is divergent thinking and generating ideas from one issue.

Start

April 3, 2018

End

April 3, 2018

Address

KDU University College Utropolis Campus, Glenmarie, Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan, MALAYSIA.   View map

Problem solving skills is a necessary competency that every executive and manager needs. The art of problem solving can be learnt and cultivated. Problem solving requires two distinct types of mental skills, namely, analytical and creative. Analytical or logical thinking includes skills such as ordering, comparing, contrasting, evaluating and selecting, whereas, creative thinking is divergent thinking and generating ideas from one issue.

 

Empower with problem solving thinking, tools & techniques

Effective Problem Solving Skills

(1-Day Public Workshop)

 

This “Effective Problem Solving Skills” workshop is designed to empower you with problem solving thinking, tools and techniques to help you solve challenging issues and situations.

 

LEARNING OUTCOMES

At the end of this workshop, participants should be able to:

  1. Use both analytical and creative thinking in problem solving
  2. Understand the systematic process of problem solving
  3. Define the issue as a starting point for your analytical thinking for problem solving
  4. Focus on the “drivers” behind your issues in problem-solving
  5. Know how to apply specific techniques, such as brainstorming, root cause analysis, and SWOT
  6. Know how to test your proposed solutions to problems
  7. Know how to present viable solutions for solving critical problems
  8. Use creative problem solving technique
  9. Use Pareto Analysis in deciding what critical problems to address first

 

WHO SHOULD ATTEND:  

Managers, Executives,  those who would like to improve their problem solving skills

 

PROGRAMME OUTLINE

SESSION 1: THE IMPORTANCE OF IDENTIFYING THE RIGHT PROBLEM

Key Learning Areas:-

  • How to set goals?
  • Facts vs. Problems
  • Creative Problem Solving

 

SESSION 2: Basic Root Cause Analysis and Problem Solving

Key Learning Areas:-

  • Are with solving the symptoms of a problem or are we solving the problem?
  • Doing a Root Cause Analysis
  • Using the 5 “Whys”

 

SESSION 3: IDENTIFYING THE VITAL PROBLEMS

Key Learning Areas:-

  • What is the Pareto Analysis?
  • Application of the Pareto Analysis

 

SESSION 4: ANALYTICAL THINKING IN PROBLEM SOLVING

Key Learning Areas:-

  • Focusing on the problem
  • Issue Diagram
  • Tentative Explanation/Speculative Answers
  • Gathering Facts
  • Conducting Analysis

 

Session 5: DEVELOPING THE SOLUTION TO A PROBLEM

Key Learning Areas:-

  • Basic Concepts in Solution Development
  • Key points and myths in solution development
  • Common Landmines in Problem Solving

 

 TRAINING METHODOLOGY

This “Effective Problem Solving Skills” training workshop is designed to be interactive and participative. Participants learn through experiential outcomes in active participation in workshop activities. The following tools and techniques will be used:

  • Individual and Group Work
  • Case Studies
  • Peer group presentation and sharing sessions
  • Analytical thinking problem solving flow
  • Creative Problem Solving Model
  • Quizzes
  • Videos
  • Facilitator Coaching
  • Participant Workbook

 

DATE, TIME & DURATION:

Date: Tuesday, April 3, 2018 (1-day workshop), Time: 9:00am to 5:00pm

 

VENUE:

KDU University College Utropolis Campus, Glenmarie,

Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam, Selangor.

Location map HERE                          GPS Coordinates:  3.092604, 101.559762

 

FEE (HRDF Claimable):

RM954 per participant

 

PROMOTION:

  1. Group of 2+ & Early Bird Promotion* @RM848 per participant.
  2. Special Reward: Company that sponsored more than 5 participants to attend any of our workshops (can be different topics) before December 5, 2018, will be eligible for 5 complimentary seats – choose one of these 2 workshops: “Introduction to Digital Marketing” or “Personal Financial Management“. All free seats have to be utilised in 2018.

*Early Bird Promotion ends March 15, 2018 

 

REGISTER NOW!

Download Brochure & Application Form CLICK HERE.

Submit your form with proof of payment or company’s letter of undertaking to KMDC: start@kmdc.com.my, Fax: 603 5565 0797.

KMDC’s RHB Bank Account Number: 212 349 000 543 53 (KDU Management Development Centre Sdn. Bhd.)

 

IN-HOUSE CUSTOMISED WORKSHOP:

All our training programmes can be customised and offered as In-House Training Workshop. To inquire, call: 03- 5565 0793/0798 or email: start@kmdc.com.my

 

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Contact Us

Email: start@kmdc.com.my, FAX: +603 5565 0797
Telephone: +603 5565 0799, +603 5565 0798, +6012 398 9030

Address: KDU Management Development Centre Sdn. Bhd. (KMDC)
KMDC Office, Level 3, Admin. Block,
KDU University College Utropolis Glenmarie Campus
Jalan Kontraktor U1/14, Seksyen U1, 40150 Shah Alam
Selangor Darul Ehsan, Malaysia.

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